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FAQ
Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at info@honoluasurf.com or by calling 888 509 5946. How can I track my order? You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at info@honoluasurf.com or by calling 888 509 5946. There is a problem with my shipment, what should I do? Please contact customer service at info@honoluasurf.com or by calling 888 509 5946. My order never arrived. Please contact customer service at info@honoluasurf.com or by calling 888 509 5946. How can I get a copy of my invoice? A copy of your invoice can be obtained by contacting our customer service department at info@honoluasurf.com or by calling 888 509 5946. I ordered the wrong stuff! What do I do? Once you place an order at Honolua Surf Co., you cannot make changes through the store. Please call us as soon as possible, so we can correct your order before the goods ship. For assistance please email info@honoluasurf.com or call us at 888 509 5946. When will my order ship? Most orders ship within two days (not including weekends or holidays ) from the receipt of your order. Addtionally we are closed from the week between Christmas and New Years Day. You will receive a shipping confirmation email once the order has shipped from the warehouse. Timing of billing Your credit card will only be charged once your order has shipped. Most orders ship within two days of receiving your order. You will receive a shipping confirmation email once the order has shipped from the warehouse. Do I have to pay sales tax? Only residents in CA are required to pay sales tax. Accepted forms of payment We accept all major credit cards: Visa, Mastercard and American Express. If I order the wrong size can I return the item? Yes, you may return your unused product for a full refund within 30 days of purchase date. You can expect a refund to your credit card 7 to 14 days of our receiving your return. Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. We do not offer direct exchanges. If you wish you exchange product you will need to return the undesired product for a full refund and call the Customer Service at 888 509 5946 to purchase your new product. Can I return an item that I have used? Sorry, only products in new unused condition will be accepted for returns. View return policy Warranty All products are covered under our standard warranty policy. View claim policy What is a CSC code? A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information. Visa Your identification number is the 3-digit number found on the back of your credit card near the signature panel.  PRIVACY AND SECURITY Is your site secure? Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use. View privacy policy |
